Claims, Returns & Refund Management

Product and warranty registration

You can create warranties and assign technical objects to those warranties.

Warranty claim processing

Enables manufacturers, importers, or vendors of complex products and their suppliers to better deal with a large number of warranty claims. Only claims that fail automatic checks are included in manual processing.

Returns management processing

Process customer returns starting with a returns order referencing the original sales order or invoice. Includes RMA handling, goods receipt into returns stock, inspection, restocking or scrapping, and compensation via credit memo or replacement delivery.

Customer return approval processing

You can set up approval processes for customer returns to ensure they are rejected, reworked, or approved as needed.

Credit memo request approval processing

You can set up approval processes for credit memo requests to ensure they are rejected, reworked, or approved as needed.